Our Rest Easy Promise

If your plans change or the home isn’t what we promised, we’ll be there for you.

Graphic collage of a purple wave pattern, a photo of an outdoor patio set with an umbrella, an icon of a moon and stars representing the Rest Easy Promise that Evolve offers.

Relax as soon as you book

Before we put our name on a home, we check it in person to make sure it’s ready for guests — and every owner we work with passes a background check. This means you’ll arrive at a place that’s clean, safe, easy-to-access, and true to everything you saw online.

Graphic collage with a checkmark icon, a sun icon, and a photo of a nice entrance to a vacation rental masked within a square shape.
Graphic collage with a chat response time icon, a mountain icon, and a photo of a pier that is part of a vacation rental property on the lake masked within a square shape.

Enjoy the flexibility to change plans

Since travel should feel laid-back, we let you cancel without penalty within the first 48 hours of confirming your reservation. If you need to change your plans, just let us know at least 48 hours before check-in, and we’ll provide you with a travel credit that’s good for two years.

Check out happy

We want you to drive away with incredible memories of your trip, and that’s why we offer this promise: If the home isn’t up to our standards, we’ll make it right. Should you need any help during your stay, you can think of us as the front desk — here for you 24/7.

Icon that has a moon and star contained within a badge shape that represents the Rest Easy Promise offered by Evolve.

Here’s the exact process of how to reach out about the Rest Easy Promise if something isn’t up to our standards.​

Graphic collage with a chat bubble icon, heart icon, and photo of a woman packing after visiting a vacation rental through Evolve masked within a square shape.
Graphic collage of a thumbs up icon, 5 stars icon, and a photo of a vacation rental with a pool masked within a square shape.

Count on a great stay, every time

Evolve helps you rent homes with confidence. If you book through another site, all of the rules and regulations of that site still apply — which is why we always recommend finding a place directly through evolve.com. This way, we can make sure you have an incredible experience and always get the lowest price.